MRO Service Coordinator
Primary Responsibilities:
- Receive repair orders from customers, both physically and in the computer system.
- Place orders and follow up status to ensure turnaround time is met.
- Monitor incoming parts rack.
- Close out work orders and prepare for shipping.
- Pull parts for repairs.
- Ensure processing of Articles is performed IAW paragraph 8.5 of the RSQM
- Manage / maintain vendor quality audits / surveys and ensure service providers are approved before repair orders are issued.
- Conduct communication with customers under the direct supervision of the Maintenance Manager
- Ensure that materials, parts, and components for installation in civilian aviation articles are properly received, documentation received with the article is properly filed and the items are properly stored and/or processed after inspection by the Chief Inspector.
- Ensure the preservation and storage of all articles, materials, parts and supplies.
- Review the shelf-life expiration report and verify items are labeled and stored correctly.
- Control and distribute inventory.
- Ensure completed work is appropriately processed, packed, and shipped and all appropriate documents are filed.
- Follow up pending approvals.
- Monitor overdue repair orders.
- Monitor tollgates and update notes on work orders.
- Quality check vendor orders returning from overhaul.
- Send out rotables for repair.
- Source parts.
- Quote and follow up internal and external repairs with customers.
- Receive repair orders/purchase orders.
- Monitor internal and external rotables stock report.
- Updating order status in the computer system.
- Quality checking orders coming in from vendors and customers.
- Preparing incoming repairs from vendors for shipment to customers.
- Regularly contacting customers and vendors over the phone as well as over e-mail.
- Contacting customers to acknowledge orders and provide order status and shipment details.
- Handling customer questions and requests.
- Solving problems that may arise with repairs.
- Assist with inspection and packaging.
- Miscellaneous administrative tasks.
- Formal education, high school, or equivalent
- Administrative and Customer Service background
- Computer proficient (Microsoft Outlook, Word, Excel, as well as Internet).
- Ability to meet deadlines and work in a fast-paced environment and industry.
- Excellent organization and attention to detail
- Working knowledge of Quantum Control Database
- Prior experience working in an FAA Part 145 repair station or other experience in aerospace maintenance, repair, and overhaul is a plus.
Benefits (eligible after 60 days):
- 100% Employee Sponsored Health Insurance
- Life and Accidental Death Insurance
- Short Term Disability
- Long Term Disability
- Dental Insurance
- Vision Insurance
- Competitive PTO Plan
- 401k Plan
- Employee Stock Purchase Plan
- Parental Leave
About Team JAS, Inc:
Established in 1986, Team JAS is an Aerospace Company, specializing in the support of the Twin Otter aircraft. For over 30 years, we are proud to be the solutions company worldwide for Twin Otter parts, repair, maintenance, overhaul, and FAA-PMA-approved manufacturing.
The Team JAS Repair Station is FAA Certified (#YJAR8401), EASA Certified (EASA.145.6700), and a Viking Air Factory Endorsed Component Center. Our 33,000-square-foot facility is in Jacksonville, Florida, and houses our inventory, shipping & receiving department, our 145-component repair station, and our PMA/engineering department.
We believe our most valuable resource is our people! Employee satisfaction starts with creating a supportive environment where every employee feels supported and welcomed. We prioritize our employees and believe in a culture rooted in collaboration, professionalism, and support. Team JAS is built on teamwork and accountability, and we hold integrity at the top of our highest values. We pride ourselves on creating a dynamic, fun, inspiring environment where we can be ourselves and grow each day.